Terms & Conditions

Payment Terms

Deposit: 25% or one night's charge (which ever is greater) due within 48 hours of booking being accepted.

Balance: 75% due 14 days before stay commences

Payment of deposit: Once we accept your booking a deposit must be paid AND received by us in order to secure the booking. Your booking will be confirmed upon receipt by us of the deposit. Failure to pay the deposit in time may result in your booking being cancelled and the property being made available to others. Should we cancel a booking of yours due to non or late payment of a deposit then any deposit received by us from you will be refunded in full.

Late payments: The balance due must be received on or before its due date. If your payment fails to reach us by the due date we may choose to cancel your booking with or without notice to you, and make the property available to others. Cancellation charges apply (see below).

Cancellation policy

If you need to cancel a booking please let us know as soon as possible so we may offer the property to others.

Should YOU choose to cancel the booking: Our standard cancellation charges apply.
Cancellation ordinarily results in a cancellation charge amounting to 25% of the total booking charge.
Cancellation within 14 days of the scheduled start of stay results in a cancellation charge amounting to 100% of the total booking charge.

Should WE cancel the booking due to YOUR NON-PAYMENT: Should any of your payments fail to reach us by their due date we have the right to cancel the booking with or without providing you with notice. Under these circumstances our standard cancellation charges apply.

Cancellation by Owner/Manager

If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.

Please Note:
Normal check-out time is 11.00am and check-in time 4.00pm unless by prior arrangement.

For early morning arrivals we recommend you pre-book your room from the previous night to ensure your immediate check-in to your room.

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